Shipping policy

 

This shipping policy outlines the delivery terms for orders placed on mbnoor.com, operated by MAX NOOR HUB FZCO (IFZA license no. 53237), headquartered at DSO, Business Park, Building A1, Dubai, United Arab Emirates.

1. Carrier Used
Orders are primarily shipped via DHL. In some countries, delivery may be completed through local partner couriers.

2. Delivery Times
- Italy: 1–3 business days
- European Union: 2–3 business days
- Non-EU countries: 3–5 business days
- Rest of the world: 3–7 business days

3. Shipping, Size Exchange and Return Costs

Zone
 Shipping Size Exchange Return
Zone 1 * 30€ 25€ 25€
Zone 2 * 40€ 35€ 35€
Zone 3 * 50€ 50€ 50€
Zone 4 * 40€ 55€ 55€
Zone 5 * 85€ 70€ 70€
Zone 6 * 70€ 85€ 85€

 

*Countries:

  • Zone 1
  • Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.


  • Zone 2
  • Albania, Andorra, Belarus, Bosnia and Herzegovina, Canada, Finland, Gibraltar, Guernsey, Iceland, Canary Islands, Faroe Islands, Jersey, Kosovo, Liechtenstein, North Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine.


  • Zone 3
  • Bahrain, Brunei, China, South Korea, Egypt, Philippines, Japan, Greenland, Hong Kong, India, Indonesia, Malaysia, Mexico, Singapore, Sri Lanka, Thailand.

  • Zone 4
  • UAE, Kuwait, Lebanon, Saudi Arabia.


  • Zone 5
  • United States.
  • Zone 6
  • Rest of the world.

4. Duties and Import Fees
Any import taxes or customs duties are the responsibility of the recipient. This also applies to return shipments from non-EU countries for refund purposes.

5. Shipments Over 3kg
Orders exceeding 3kg, both within Italy and internationally, may incur additional charges. In such cases, our staff will inform you before processing the shipment.

Shipments to remote or hard-to-reach areas (e.g., small islands, isolated regions) may also incur additional fees. If so, our staff will notify you prior to shipment.

6. Shipment Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor the delivery.

7. Restrictions
We do not ship to P.O. Boxes.

8. Customer Support
For any inquiries, please contact us via chat, phone, or email at: hello@mbnoor.com